Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal details: Your name, email address, phone number, and nationality.

• Booking details: Chosen tours or routes, travel dates, number of travelers, and any preferences or dietary requirements you share with us.

• Payment information: Processed securely through our payment partner WeTravel. We do not store or handle full credit or debit card details directly.

• Communication data: Messages or inquiries you send via our contact forms, email, or live chat.

• Website data: Basic analytics data (IP address, device type, browser, general location) used only to improve user experience and site performance.

2. How We Use Your Information

We use your personal information to:

• Process bookings and manage your reservations for Kilimanjaro climbs, safaris, Mt Meru treks, or day trips.

• Send booking confirmations, itinerary updates, and trip-related communications.

• Respond to your questions and provide customer support before, during, and after your trip.

• Improve our website, tours, and communications over time.

• Comply with legal, tax, or regulatory obligations as required under Tanzanian law.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

3. Sharing of Information

We may share your data only in limited and necessary situations:

• With local guides, porters, and operational partners (such as hotels and park authorities) who assist in delivering your booked experience.

• With our payment provider WeTravel for secure transaction processing.

• With analytics or website hosting services (Framer, Google Analytics) to operate and improve our website.

All third-party partners are required to handle your data responsibly and are bound by appropriate confidentiality obligations.

4. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality and to understand how visitors use our site.

• You can manage or disable cookies through your browser settings at any time.

• We use Google Analytics to understand general usage patterns. No personal identifying information is linked to analytics data.

5. Data Retention

We retain your information only for as long as necessary to deliver our services, maintain accurate booking records, and comply with applicable legal and tax obligations. Once no longer required, your data is securely deleted or anonymised.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access, correct, or request deletion of your personal data.

• Withdraw consent for data processing at any time.

• Request a copy of the personal data we hold about you.

To exercise any of these rights, contact us at info@peak-expeditions-tanzania.com. We will respond promptly and in accordance with applicable regulations.

7. Data Security

We take the protection of your data seriously. All information shared with us is transmitted securely using SSL encryption and stored in secure cloud environments. We regularly review our security practices to guard against unauthorised access, disclosure, or misuse.

8. Children's Privacy

Our trekking and safari services are not directed at individuals under 16 years of age travelling independently. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If we discover that such data has been collected without appropriate authorisation, it will be deleted promptly.

9. International Transfers

If you are accessing our website or making a booking from outside Tanzania, please be aware that your information may be transferred to and processed in countries where our service providers operate. We ensure that any such transfers comply with applicable data protection standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Peak Expeditions Tanzania
Arusha, Tanzania
info@peak-expeditions-tanzania.com